pjok3's Privacy Policy
Your personal information is extremely valuable to us. In this policy we explain in detail how information is collected, used, and kept secure.
Introduction & Scope
pjok3 is an online casino and betting platform in Bangladesh. We believe every user's personal privacy deserves the highest level of respect and care. This Privacy Policy ("Policy") applies to the pjok3 website, mobile platform, and all associated services ("Platform").
By creating an account on this Platform or using any of its services, you are considered to have given your consent to the terms of this Policy. If you do not agree to these terms, please refrain from using this Platform.
pjok3 is intended solely for individuals who are 21 (twenty-one) years of age or older. We do not knowingly collect information from any minor, and should such information come to our attention, it is deleted immediately.
What Information We Collect
pjok3 may collect the following types of information to operate its services. Each piece of information is collected for a specific purpose, and no information is retained beyond what is necessary.
Personally Identifiable Information
Information you provide at the time of account registration may include:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Current and permanent address
Financial Transaction Information
Information associated with your preferred payment method for deposits and withdrawals, such as:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Transaction history and amounts
Technical & Usage Information
When you use the pjok3 Platform, certain information may be collected automatically:
- IP address and device type
- Browser type and operating system
- Time spent on the Platform and list of pages visited
- Information collected through cookies and similar tracking technologies
Gaming Activity Information
The following information is recorded to improve your gaming experience and ensure responsible gaming:
- Type and number of games played
- Bet amounts and win/loss history
- Preferred game categories and Platform usage patterns
Purpose of Using Information
pjok3 uses your information only for lawful and clearly defined purposes. We do not use your information beyond the purposes stated below.
Account Management
Your information is used to create, verify, and securely manage your account. The identity verification (KYC) process ensures the Platform is operated exclusively for adults.
Transaction Processing
Financial information is used to complete deposits and withdrawals smoothly via bKash, Nagad, Rocket, or bank transfer, and to maintain accurate records of transactions.
Security Assurance
Technical information is analysed to prevent fraud, money laundering, and unauthorised access. Our SSL encryption and cybersecurity measures keep your information secure.
Customer Support
Your information is used to provide effective support via 24/7 live chat and email ([email protected]) and to resolve your issues promptly.
Service Improvement
Usage information is analysed to continuously improve the Platform's functionality, design, and gaming experience.
Responsible Gaming
By monitoring gaming activity information, we ensure that no user is displaying problematic gambling behaviour and provide assistance where needed.
Sharing Information with Third Parties
pjok3 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Processors
Payment service providers such as bKash, Nagad, and Rocket receive only the minimum information necessary to complete a transaction. This information is used solely for the purpose of the transaction and is governed by those providers' own privacy policies.
Technology Service Providers
To operate the Platform, we use trusted third-party technology services such as server hosting, cybersecurity, and analytics tools. These service providers operate under strict confidentiality agreements and may not use your information beyond pjok3's instructions.
Legal Obligations
In the event of a court order, a lawful request from a regulatory authority, or a legal obligation, we may be legally required to provide relevant information. In such situations, we always follow a policy of disclosing only the minimum information necessary.
Cookies & Tracking Technologies
Cookies are small data files stored in your browser. pjok3 uses cookies to operate the Platform smoothly and to improve your experience.
Essential Cookies
These cookies are necessary to maintain your login state, ensure security, and operate the Platform's core functions.
Functionality Cookies
These cookies are used to remember your language preferences, gaming settings, and other personalised experiences.
Analytical Cookies
These cookies help us understand which parts of the Platform are used most and assist in service improvement.
Cookie Controls
You can disable cookies from your browser settings, though doing so may affect some Platform functions.
Data Security Measures
pjok3 applies industry-standard security measures to protect your personal information. Our security framework includes the following layers:
SSL Encryption
All communication between your browser and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption, meaning no third party can intercept or read your information in any way.
Data Storage Security
Your sensitive information, particularly passwords and financial data, is always stored in encrypted form. Our database servers are protected by multiple firewalls and access control systems.
Access Controls
Only authorised personnel who need access to carry out their duties are granted access to your information. Every access is logged and reviewed regularly.
Response to Security Breaches
In the event of a data breach, pjok3 will notify affected users as quickly as possible and take immediate steps to limit the damage. Our incident response team is active 24/7.
Data Retention Period
pjok3 does not retain your information beyond what is necessary. However, certain information must be kept for a defined period for specific reasons:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration the account is active + 5 years | Legal obligation |
| Transaction Records | 7 years | Financial audit and legal requirements |
| KYC Documents | 5 years after account closure | Regulatory obligation |
| Technical Logs | 3–12 months | Security monitoring |
| Communication Records | 3 years | Improving customer service standards |
Once the defined period expires, your information is securely deleted or anonymised so that it can no longer be linked to you in any way.
Your Rights as a User
pjok3 believes every user should have full control over their own information. To that end, we ensure the following rights:
Right to Access
You may request a copy of your personal information held by us at any time. Contact us at [email protected] and we will provide it within a reasonable timeframe.
Right to Rectification
If any of your information is incorrect or you wish to update it, you can do so through our support team. We will take the necessary steps as quickly as possible.
Right to Erasure
You may request the closure of your account. However, due to legal obligations, certain information may need to be retained for a defined period, as described in the retention period section of this Policy.
Right to Object to Processing
You may object to the use of your information for specific purposes, particularly in the case of marketing communications. We will respect your objection.
To exercise any of the above rights, contact us at [email protected]. We are ready to serve you via 24/7 live chat and email.
Protection of Minors
pjok3 strictly provides services only to those who are 21 years of age or older. We ensure the protection of minors through the following measures:
- Age verification is mandatory at the time of registration.
- In cases of doubt, age is re-verified through KYC documents.
- We do not knowingly collect information from any individual under 18 years of age.
- Should any minor's information come to our attention, it is deleted immediately and the associated account is closed.
- If a parent or guardian believes their child is using this Platform, please contact [email protected] immediately.
For more details, please read our Responsible Gaming page.
Changes to This Policy
pjok3 may update this Privacy Policy from time to time in line with changes to its services and technological environment. If significant changes are made to the Policy:
- You will be notified at your registered email address.
- A notice about the changes will be displayed the first time you log in to the platform after the update.
- The date of the latest update will be mentioned at the top of the revised policy.
- If you continue to use the platform after the changes, you will be considered to have agreed to the new policy.
We recommend that you visit this page regularly to stay informed about the latest privacy policy.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, pjok3's support team is always ready to assist you.
Live Chat
Our support team is available 24 hours a day, 7 days a week to assist you in Bengali and English via live chat. Use live chat for instant problem resolution.
For detailed privacy-related requests or complaints, email us at: [email protected] — we will respond as soon as possible.
For more information: